Karen Mills

• Progressing from frontline care roles to senior leadership over 20 years, with responsibility for quality, governance and overall accountability for services provided.
• Supporting a service rated Requires Improvement to achieve a Good CQC rating at its next inspection.
• Helping a service secure a green local-authority audit rating through focused consultancy and improvement work.
• Supporting a CQC Registered Manager to grow in confidence and capability during a period of service expansion. This resulted in lower quarterly complaints and safeguardings.
• Helping an organisation experiencing high staff turnover create a more stable and competent workforce by improving recruitment, training and service provision.
• Founding KPF Services 6 years ago and developing it into a consultancy that brings psychology, people practice and governance together.
• Teaching the future of psychologists across two universities, from foundation level through to master’s level.
• Completing my Masters in Organisational and Business Psychology in 2023 and becoming a Certified Business Psychologist.
• Beginning doctoral research focused on improving services for people experiencing co-occurring mental health and substance-use difficulties within the UK.
• Using my experience through speaking, podcasts, webinars and learning resources to make complex knowledge accessible and useful to others.

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